Frequently Asked Questions

About Our Animal Hospital

If you have questions about any aspect of our veterinary services, our animal clinic staff is here to help. Serving pet owners from across Charlotte, NC, and the surrounding areas, please feel free to browse through the list of frequently asked questions sent by our customers.

You may also call us prior to your visit and speak to a member of our friendly and knowledgeable staff at our animal clinic. 
Is it ok to call with questions about my pet’s health?

Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime.

My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
Do you offer payment plans?
What forms of payment do you accept?
What's the best way to schedule an appointment?
How do I get my password?
What do I do in the case of an emergency and your clinic isn't open?
Why should I have my pet spayed or neutered? What is included in the cost of the procedure?
I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?
My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don’t have to wait in the lobby after the exam is over?
I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
Why do you check my dog’s weight every time he/she comes in for a visit?
I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?
I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?
I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?
I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
Can my pet see the same veterinarian/veterinary technician each time we visit?