1319 Archdale Drive
Charlotte, NC 28217

704-552-2333

ePetHealth and Online Store Frequently Asked Questions

How do I sign up for e-Pet Health

Click on the link to ePethealth and follow these easy steps to create a username and password.

  1. We must have an e-mail address on file for you at the hospital. Use this address to set up your account.
  2. Click on “first-time login?"
  3. Follow prompts on the screen
  4. You will be sent an email to create a password
  5. Once you create a password you can access your pet's vaccination records, print an ID card with your pet's information, access the DIA education material, and order your pet's food or medications from our on-line store

What is ProxyRx?

ProxyRx is the veterinary supply company that we use for our on-line store. We are able to carry more products at very competitive prices by using this on-line pharmacy which is a trusted distributor of veterinary products.

May anyone order from your store?

No, only our active clients may order from our store. All prescription medications must be approved by our doctor who has a doctor-patient relationship with your pet. We cannot approve prescriptions for pets we have never seen.

How do I place an order?

Click on the online store icon on our website. Follow the directions to set up your account.

After selecting your items and completing the "check out" we will receive an email to approve or deny the request. Once the request is approved or denied you will receive an email notice of your order status.

What if I have trouble with my order?

You may call our office and we will help you try to find the problem.

How do I remember to order my pet's medication before I run out?

Click on the link to ePethealth and follow these easy steps to create a username and password. You can set up medication reminders.